Our Response to COVID-19
To Our Friends, Family, and Community,
We are here to support you during these challenging times and know biking is an essential form of transportation, exercise, and social distancing activity.
Your health and safety is our first priority. As the novel coronavirus (COVID-19) continues to impact our communities, we want to share some of the steps we are taking to help protect you during your visit(s) to our store.
Cleaning: In guidance from the CDC, regular cleaning is one of the most important preventive measures we can take. At Bickel’s, we have increased the frequency and rigor of cleaning, taking extra care to sanitize, wipe down surfaces, and wash hands.
Social Distancing: We are utilizing best practices. Our store offers plenty of space to spread out.
Staff: Any team members who are ill will stay home. If you are not well, we respectfully look forward to seeing you another time.
If you choose to minimize your time in a retail setting, we understand & are here to serve your cycling & home fitness needs with these enhanced services:
- Personal Sales Associate: For any customer who would like to schedule a time with one of our team members to help with a purchase or service need, please email Info@BickelsInc.com or call (319) 754-4410 during normal business hours. After hours, please email Tyler_Bickel@BickelsInc.com or call (319) 572-2120.
- Online ordering: Many of the items found in-store are also listed on our website at www.BickelsInc.com. Some items may be priced differently in-store per online MAP policies. If there’s an item in question, please call (319) 754-4410 to verify.
- Curbside Pickup: Anyone who wants curbside pickup of their repair &/or products, feel free to call us once you have arrived, and we will deliver to your vehicle.
- Home Delivery and Pickup: We are offering FREE bike deliveries within 60-miles of our store, bringing your expertly built, ready to ride bike(s) to your home or work, making sure they are personally adjusted to fit you before we leave. Free in-store pick-up is also available.
Hours: Normal business hours continue - Monday thru Friday (9am to 6pm) and Saturday (9am - 5pm). We will keep you posted if this changes.
We know it's a time of uncertainly with many experiencing shifts to daily routines, work and school schedules, and we want your love of cycling and healthy fitness activity to offer a comfortable escape and sense of control, particularly so during stressful times. If you are able, we encourage you to get outside and ride your bike or take a walk. A little fresh air goes a long way and restores a sense of calm.
As always, we appreciate your continued business and local support. It is our valued customers and team members that make up the heart of who we are. This, too, shall pass. We are strongest as a community, and we will get through this together.
Prayers for Health and Safety,
Tyler & Melinda Bickel
Owners, Bickel’s Cycling & Fitness